Description
Echo Knowledge Base is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles. It’s intuitive and includes comprehensive features to help you build a visually appealing knowledge base.
Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity.
KEY FEATURES
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AI Chatbots Integration: Easily create interactive chatbots and teach them about your Knowledge Base, FAQs, internal documentation, notes, and any other source of information.
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Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site.
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Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience.
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Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format.
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Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base.
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Most Popular and Recent Articles: List articles by popularity and which articles were published recently.
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FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement.
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Fast Search Bar: Users find articles quickly.
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Advanced Search: Highlight search keywords on the article page, filter search by category, change search box background, and add text with links below search bar. Use advanced search analytics to determine the most popular and unproductive searches.
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Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image.
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Article Enhancement Tools: Improve user experience with breadcrumbs, navigation controls, print options, and more.
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Granular Content Protection: Control access based on user groups, WordPress roles, and custom permissions. Seamlessly manage public and private content.
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Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with their own articles, categories, and tags.
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Articles Import and Export: Import and export articles and categories using CSV and XML formats.
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User Feedback System: Gather valuable insights with article voting and feedback forms.
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Article Links: Replace articles with links to PDFs, external documentation, video links, and more.
Please note that some features require a Pro license (Content Protection, Unlimited Knowledge Bases, Vote and Feedback form, Links and Advanced Search, Content Import and Export). For more information, check the official website.
AI CHAT INTEGRATION
Transform your knowledge base into an intelligent assistant that provides instant, accurate answers to user questions. Our AI integration is powered by the leading WordPress AI plugin, AI Engine.
AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source.
We cut repetitive tickets by 73 % on our own support desk after deploying AI Chat—slashing response times and freeing the team for high-value work, all without adding head-count.
Core Benefits
- Instant answers, 24 / 7 – The bot pulls from your knowledge base, FAQs, pages, and internal docs to resolve common questions before they ever become tickets.
- Live in under 30 minutes – A step-by-step wizard gets you from install to production fast; no coding or API wrangling required.
- Fast ROI – Most sites see measurable ticket reduction within the first week, freeing staff for revenue-generating tasks.
